At Nostalgia Bites Sdn. Bhd., we are dedicated to delivering your favourite traditional Malaysian biscuits, confectioneries, and snacks to your doorstep safely and efficiently. This Shipping Policy explains our shipping process, coverage, fees, timelines, and related information.
1. Shipping Coverage
We currently ship within Peninsular Malaysia, Sabah, and Sarawak. For international shipping inquiries, please contact us directly at nostalgia.bites@outlook.com to check availability and arrangements.
2. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During high-demand periods (festive seasons, sales), processing times may take an additional 1–2 days.
3. Shipping Methods & Delivery Time
We use reliable courier partners to ensure your orders arrive in good condition.
- Standard Shipping (West Malaysia): 2–5 business days
- Standard Shipping (Sabah & Sarawak): 5–8 business days
- Express Shipping (on request): Available for urgent orders; additional fees apply.
Please note that delivery times may vary due to factors beyond our control, including weather conditions, public holidays, and courier delays.
4. Shipping Fees
Shipping fees are calculated at checkout based on:
- Package weight and dimensions
- Delivery location
- Shipping method selected
Free shipping promotions may be offered periodically; eligibility will be clearly stated during promotional periods.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment in real-time.
If you do not receive your tracking number within the stated processing time, please check your spam/junk folder or contact us for assistance.
6. Packaging
We take great care in securely packaging all biscuits and snacks to ensure they reach you fresh and in excellent condition. Our packaging is designed to:
- Preserve product freshness
- Prevent breakage during transit
- Ensure compliance with hygiene standards
7. Delivery Issues
If your order has not arrived within the expected delivery time, please:
- Check your tracking status via the provided link.
- Confirm the shipping address provided during checkout.
- Contact us at nostalgia.bites@outlook.com or +6017 546 6398 for prompt assistance.
We will coordinate with our courier partners to resolve any delivery delays or issues.
8. Incomplete or Incorrect Addresses
Customers are responsible for providing complete and accurate shipping information. We will not be liable for failed deliveries due to incorrect addresses provided by the customer. Additional shipping charges may apply for re-delivery.
9. Damaged or Missing Items
If your order arrives damaged or is missing items:
- Take clear photos of the damaged package and items.
- Email us within 48 hours of receiving your order.
- We will assess and offer a replacement or refund where appropriate.
10. Contact Us
For any questions regarding your shipping, please contact:
Nostalgia Bites Sdn. Bhd.
Email: nostalgia.bites@outlook.com
Phone: +6017 546 6398
Address: No. 5-2 (Level 2), Jalan Kuchai Maju 8, Off Jalan Kuchai Lama, 58200 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
We appreciate your support and look forward to delivering nostalgic flavours to your doorstep with care and efficiency.