At Nostalgia Bites Sdn. Bhd. (“Nostalgia Bites,” “we,” “us,” or “our”), we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, place orders, or interact with us.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Data

We may collect and process the following personal data when you:

  • Place an order: Name, phone number, email address, shipping address, billing address, and payment details.
  • Create an account: Name, email address, and password.
  • Subscribe to our newsletter: Name and email address.
  • Contact us: Name, email address, and any information you provide in your message.
  • Participate in surveys, contests, or promotions: Contact information and any relevant details provided.

Non-Personal Data

We automatically collect certain information about your device and usage of our website, including:

  • IP address, browser type, device type, pages visited, and time spent on our website.
  • Cookies and similar technologies to enhance your experience, track preferences, and gather analytics.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Order Processing: To process, fulfill, and deliver your orders and communicate order status.
  • Account Management: To manage your account, preferences, and order history.
  • Customer Support: To respond to your inquiries, requests, and feedback promptly.
  • Marketing: To send you updates on promotions, new products, and newsletters if you opt-in.
  • Improvement of Services: To understand how our website is used, identify areas for improvement, and personalise your experience.
  • Legal Compliance: To comply with legal obligations and protect our rights.

3. Sharing Your Information

We may share your information with:

  • Third-Party Service Providers: Such as payment gateways, shipping partners, IT service providers, and marketing platforms, to assist in operations and order fulfillment.
  • Legal Authorities: If required by law, to comply with legal obligations, or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We will not sell or lease your personal data to third parties for their marketing purposes without your explicit consent.

4. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, to comply with legal obligations, or to resolve disputes. When your information is no longer required, we will securely delete or anonymise it.

5. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet is entirely secure.

6. Your Rights

You have the right to:

  • Access your personal data and request a copy.
  • Correct or update inaccurate or incomplete information.
  • Request deletion of your personal data, subject to legal obligations.
  • Withdraw consent for marketing communications at any time.
  • Restrict or object to the processing of your personal data in certain circumstances.
  • Request data portability, where applicable.

To exercise these rights, please contact us at nostalgia.bites@outlook.com.

7. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences and enhance your browsing experience.
  • Analyse website traffic and usage patterns to improve our website.
  • Provide personalised content and marketing.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your website experience.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies when you leave our site.

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to remove that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. We will post the updated policy on our website with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Nostalgia Bites Sdn. Bhd.
Email: nostalgia.bites@outlook.com
Phone: +6017 546 6398
Address: No. 5-2 (Level 2), Jalan Kuchai Maju 8, Off Jalan Kuchai Lama, 58200 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia